FAQ
Everything you need to know before you order.
How do I place an order?
Add your items to cart, fill in your shipping info, and click Place Order. We'll reach out to confirm the details and send you Zelle payment instructions. Once payment is received, your order goes into production.
How do I pay?
We accept payment via Zelle. After you submit your order, we'll contact you at the email address you provided with the Zelle details. Production doesn't start until payment is confirmed.
How long does delivery take?
Every item is made to order, so please allow 4–6 weeks from the date your payment is confirmed. We appreciate your patience — your piece is being made specifically for you.
Do you accept returns or exchanges?
All sales are final. Because every item is made to order, we're unable to accept returns or exchanges. If your order arrives damaged or you received the wrong item, email us within 7 days and we'll make it right.
Can I cancel my order?
You can request a cancellation before production begins (typically before payment is confirmed). Once production has started, we're unable to cancel the order. Email us at sevenminslate@gmail.com as soon as possible if you need to cancel.
What sizes do you carry?
Most adult styles come in S, M, L, XL, and 2XL. Hats are one size fits most. The kids zip-up hoodie comes in 2T, 3T, 4T, 5T, Youth S, Youth M, and Youth L. Check individual product listings for exact sizes.
Do you ship internationally?
We currently ship within the United States only. International shipping may be available in the future — follow us on Instagram @sevenminslate for updates.
How do I care for my items?
Wash cold, inside out, and hang dry. Don't iron directly on any printed or embroidered areas — if you need to iron, turn the garment inside out and use low heat. Full care instructions are on our Care Guide page.
What's the story behind the brand?
Seven Minutes Late was started by a father who wanted a deeper connection with his daughter. She drew the bear duo logo — the same one on every piece we make. The name represents moving on your own time, not anyone else's. Read the full story on our About page.
How do I contact you?
Email us at sevenminslate@gmail.com or follow us on Instagram @sevenminslate. We typically respond within 1–2 business days.
Still have a question?
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